The Net Promoter Score (NPS) is a customer satisfaction measure that gauges, using a scale of 0 to 10, how likely individuals are to recommend your company. This metric is acquired through a straightforward survey intended to help you assess customer loyalty. To compute NPS, subtract the percentage of customers who wouldn't recommend you (detractors, scoring 0-6) from the percentage who would (promoters, scoring 9-10). Regularly assessing your company's NPS empowers you to pinpoint methods for enhancing your offerings, thereby boosting customer loyalty.

The computation involves subtracting the revenue lost due to cancellations or downgrades from the total revenue, then adding any increased revenue from upgrades, cross-selling, and upselling.

One of the sales signals that Happysales AI uses before providing insights and talking points.

The process of building connections with buyers at all points of the sales journey through attentive listening to prospects' needs and furnishing them with the necessary information and solutions.