This privacy policy (“Policy”) explains how Happysales AI, Inc. or any of its affiliates or subsidiaries (“We”, “Us”, “Our”) Processes Personal Data collected from natural persons as specified in clause 2 below (“You”), as a Controller.
Capitalised terms not specifically defined herein shall have the meaning ascribed thereto in the Agreement.
1.1 “Customer” means the natural or legal person that has subscribed to Platform by accepting the Agreement.
1.2 Process/Processing” means any operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
1.3 “Agreement” shall mean the Customer Agreement available at [www.happysales.ai/terms-of-service].
2.1 Personal data that you provide us
| When You are a(n) | What Personal Data We Collect | How We use Your Personal Data | Whom We share Your Personal Data with |
|---|---|---|---|
Individual who subscribes to the Platform and/or is provided with login credentials to sign into Platform on behalf of the Customer. | Your contact information, such |
| Third-party applications that assist Us in creating Your Account, sending You notifications and information about our products, services, webinars, etc. |
| User who provides certain information through the Platform, while a) filling out a survey about their user experience or feedback, b) contacting Us or speaking to Our representatives | Information You have provided as part of it. |
| Third parties who assist Us in providing these services. |
Individual who requests a demo. | Your contact information includes Your first and last name, email, and phone number. |
| Third parties who assist Us in providing these services. |
| Individual who a) provides information by filling out forms on Our Website, or b) contacts Us or speaks to our sales representatives | Information You have filled in or have submitted via the web forms or information You have provided in Your interaction with Us. |
| Third parties who assist Us in providing these services. |
| User who requests customer support services. | Your contact information such as Your name, email, and phone number | To respond to Your comments and questions and provide customer service. | Third parties who assist Us in providing these services. |
Individual who applies for an employment opportunity with Us | Your contact information, such as full name, email address, mobile number, details of Your education and previous employment, and any other information You volunteer, including during any interview or Your interactions with Us and contained in the resume that You submit to Us. | To evaluate You for any position that You have applied for or that We may consider You at the time that You submitted Your resume or at a later date. |
|
2.2 Personal data that we collect not provided directly by you
| When You are a(n) | What Personal Data We Collect | How We use Your Personal Data | Whom We share Your Personal Data with |
|---|---|---|---|
| Website visitor |
|
| Third parties who provide Us with services in connection with such processing. |
| User | Information relating to Your use of or interaction with the Platform, or query logs and Your email conversations with individuals with whom you may interact with using the Platform; | To develop, improve, support, and operate the Platform and provide personalised service to You. | Third parties who provide Us with services in connection with such processing. |
Individual whose information (a) third-party sources share with Us through a valid agreement without breach of any confidentiality clause and with all necessary approvals and authorizations, in accordance with applicable law; or (b) is available on public platforms. | Your contact information, such as Your full name, email address, phone number, designation and business name, company-level information, and other unique identifiers which may be considered as Personal Data. We may combine this information with any Personal Data provided by You. |
| Third-party partners who assist Us in such processing. |
2.3 If You provide Us with any Personal Data relating to other individuals, You represent that You have the authority to do so, and where required, have obtained the necessary consent, and acknowledge that it may be used in accordance with this Policy. If You believe that Your Personal Data has been provided to Us improperly, please contact Us by using the information in clause 11 below.
2.4 In addition to the details provided in the table above, We may also share Your Personal Data with
a. an entity to which we divest all or a portion of Our business, or otherwise in connection with a merger, consolidation, change in control, reorganisation or liquidation of all or a portion of Our business.
b. Law enforcement authorities, government authorities, courts, dispute resolution bodies, regulators, auditors, and any party appointed or requested by applicable regulators to carry out investigations or audits of Our activities.
c. Professional advisors who advise and assist Us in enforcing Our contracts and policies, handling Our claims, effective management of Our company and in relation to any disputes We may become involved in.
3.1 If You are a data subject from the European Economic Area, Our legal basis for collecting and using the Personal Data described above will depend on the Personal Data concerned and the specific context in which We collect it.
3.2 We will normally collect Personal Data from You only where it is needed to perform a contract with You, where the Processing is in Our legitimate interests and not overridden by Your data protection interests or fundamental rights and freedoms, or where We have Your consent. In some cases, We may also have a legal obligation to collect Personal Data from You. If We Process Personal Data with reliance on Your consent, You may withdraw Your consent at any time.
3.3 If You have questions or need further information concerning the legal basis on which We collect and use Your Personal Data, please contact Us using the contact details provided under clause 11.
4.1 We mainly Process Personal Data in the United States of America and India. However, We may transfer Personal Data outside these regions only for the purposes referred to in clause 2. We will ensure that the recipient of Your Personal Data offers an adequate level of protection that is at least comparable to that which is provided under applicable data protection laws.
4.2 If You are a resident of the European Economic Area and when Your Personal Data is Processed outside EEA, We will ensure that the recipient of Your Personal Data offers an adequate level of protection, for instance by entering into standard contractual clauses for the transfer of Personal Data as approved by the European Commission (Article 46 General Data Privacy Regulation, 2016), or We will ask You for Your prior consent to such international data transfers.
We use appropriate technical and organizational measures to protect the Personal Data that We collect and Process. The measures We use are designed to provide a level of security appropriate to the risk of Processing Your Personal Data. If You have questions about the security of Your Personal Data, please contact Us using the contact details provided under clause 11.
6.1 We retain Personal Data collected where an ongoing legitimate business requires retention of such Personal Data.
6.2 In the absence of a need to retain Personal Data under clause 6.1 above, We will either delete it or aggregate it or, if this is not possible then We will securely store Your Personal Data and isolate it from any further processing until deletion is possible.
You are entitled to the following rights:
7.1 You can request Us for access and correction of Your Personal Data
7.2 If We have collected and processed Your Personal Data with Your consent, then You can withdraw Your consent at any time. Withdrawing Your consent will not affect the lawfulness of any processing We have conducted prior to Your withdrawal, nor will it affect Processing of Your Personal Data conducted in reliance on lawful processing grounds other than consent.
7.3 You have the right to complain to a data protection authority about Our collection and use of Your Personal Data. For more information, please contact Your local data protection authority as specified by the applicable data protection laws.
7.4 You have the right to opt out of marketing communications We send You at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails We send You.
7.5 If You are a resident of the EEA, UK, or Switzerland, You are also entitled to the following rights:
7.6 If You seek to exercise Your rights under this clause, please contact Us at the details provided in clause 11. We will verify any requests before acting on the request and respond to all requests We receive from individuals wishing to exercise their data protection rights within a reasonable timeframe in accordance with applicable data protection laws.
8.1 Cookies are text files that are placed on Your computer to collect standard internet log information and visitor behaviour information by Us. When You visit the Website(s), We may collect Personal Data automatically from You through cookies or similar technology. We also set cookies to collect information that is used either in aggregate form to help Us understand how Our Website(s) is being used or how effective Our marketing campaigns are, to help customise the Website(s) for You or to make advertising messages more relevant to You
8.2 Necessary Cookies: We set these cookies to help Us improve Our Website(s) by collecting and reporting information on how You use it. The cookies collect information in a way that does not directly identify anyone.
8.3 Statistics, Preference, and Marketing Cookies: We set these cookies to help Us improve Our Website(s) by collecting and reporting information on how You use it. The cookies collect information in a way that does not directly identify anyone.
8.4 When You visit the Website(s), a cookie banner will be displayed providing additional information about cookies and options to opt out of non-essential cookies as required by applicable laws.
We recognize the importance of children's safety and privacy. We do not request, or knowingly collect, any Personal Data from children under the age of 18. If a parent or guardian becomes aware that his or her child has provided Us with Personal Data, they should write to Us at the email address provided in clause 11.
10.1 Our Platform is intended for use by businesses. Except for the Personal Data collected from You for the purposes mentioned under clause 2, this Policy is not applicable to Our Processing of any Personal Data transmitted by the Customer. We may receive End- Users’ Personal Data as a part of the Customer Data for which We will only act as a Processor and such Processing will be governed by the Agreement. In such a case, the End-User’s data privacy questions and requests should be submitted to the Customer in its capacity as a Data Controller. We are not responsible for Customers’ privacy or security practices which may be different from this notice. Customers of the Platform are solely responsible for establishing policies for and ensuring compliance with all applicable laws and regulations, as well as any and all privacy policies, agreements, or other obligations, relating to the collection of Personal Data in connection with the use of Platform by the Customer or the End-Users.
10.2 Our Website(s) contain links to other Websites. Our Policy applies only to Our Website(s), so if You click on a link to another Website, You should read their privacy policy. We encourage You to review the privacy statements of any such other Websites to understand their Personal Data practices.
You may contact Us if You have any inquiries or feedback on Our data protection policies and procedures, or if You wish to make any request, in the following manner:
Kind Attention: [__________]
Email Address: [___________]
Address: [______________]
We keep this Policy under regular review and may update this webpage at any time. This Policy may be amended at any time and You shall be notified only if there are material changes to this Policy.